1.Where are you located?
Our store is based in 3305 S 66th Avenue Cir, Omaha, NE 68106 which is also our warestock that we ship out of.
2.Do you have samples?
We do not have samples, but there is no minimum quantity to order. You can purchase as little as you want and the shipping cost is still the same.
3.Will my order arrive in one go?
It depends on your order. Because we send your products as soon as they’re ready, you might receive items separately. If you don’t see all your products in the first package to arrive, expect another package to come with your remaining product(s). You can email us to get all the information of your tracking numbers.
4.How will I know if my order has shipped?
We’ll tell you! Once your order ships, the delivery method, estimated arrival date and other tracking details (if available) will be provided in your shipment confirmation email.
5.Are there conditions for returns and exchanges?
Yes. We’ll need your items to be unwashed and unworn, with the hangtag still attached. And don’t forget your proof of purchase.
We’ll need to request for your return authorization within 30 days of receiving your order. For more information please see our Returns & Refunds policy.
6.Why was my order canceled?
Every order is unique so reasons for cancellations and delays vary. We strive to keep merchandise status up-to-date but occasionally there are situations when an item may be out of stock and not evident until the fulfillment process. This can be due to damaged items, high order volume, etc.
Your order may have been canceled due to declined by our security verification system. They can be, but not limited to:
-Quantity of items ordered
-The address and telephone number you provided for your credit card account does not match what your bank has on file
-You are shipping your order to an address other than your billing address.
7.Can I exchange it for a different size/ item?
Yes, we do accept exchanges. If you find it not working right for you we can exchange it for you if the size/item you requested is available, you can email us for more detailed information.
8.Can my order be delivered internationally?
International ordering through Badashoutfitters.com is currently unavailable while we work on enhancing the international ordering process. International ordering will be available soon.
9.Can I change my shipping address?
Once an order ships, we can’t make any changes to it, including to the shipping address.
If you reach out to us via our email address at firstname.lastname@example.org, we may be able to cancel your order for you. On Monday to Saturday, orders ship within 2-3 business days of being placed, so we can’t guarantee your order will be canceled.
10.Where is my order?
We get it—not receiving your order on time can be frustrating. So let’s find it.
When your order left our warehouse, you received a shipping confirmation email that included a tracking number with USPS. Click the tracking number for an update of your order status.
The USPS system can be a bit delayed, so for more up-to-the-minute information, please allow 2-3 business days so that it will be fully updated.
If your order has been marked as delivered but you still haven’t received it, contact us and we’ll track it down or send a replacement.